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Quality Assurance

In order to deliver a quality service, NHP  depends on the skills and dedication of its  workers.   We therefore invest in our care staff in a way that values them as our best asset. We  assign only a few carers to clients, who  match their  particular needs; to provide their care on a regular basis.

NHP Quality Monitoring

In order to monitor the quality of work being delivered to our clients by our workers ;  

  •  We carefully plan our individual clients` care around their needs 

  • We match our company clients and individual clients with suitably qualified NHP worker
  • We are proactive in responding to complaints/comments and feedback we get from our clients, our staff and anyone concerned about the services we provide

How to Set up a Care Package with NHP

To set up a service package with us, you simply contact us via our website or main telephone line. During that initial  contact, a member of our team will take brief details about your needs and set up a home visit appointment for an Initial Assessment.

During this visit, we advise that your main carer, friend and/or advocate be present to enable us to gain a complete understanding of your overall needs and how best we can meet them. We will also undertake a risk assessment and discuss with you our charge rates and Terms & Conditions  for service.

Once we have agreed your care package, we identify a suitably qualified and experience caregiver among our staff and arrange an introduction meeting before they start supporting you.

From then on, we carry out periodic care reviews to ensure that we continue to meet your needs


icon_mission Mission Statement

"Our mission is to provide a caring and quality domiciliary care service which meets service users' individual needs and which is informed by clients and their families' choices.
Our values are rooted in the fundamental belief that all human beings are born equal and deserve equal opportunities and chances at any stage in life notwithstanding age, disability, ill-health, social situation or any other separating effects.
Our aim is to build, maintain and leave a lasting positive impact among all our service users. "

Testimonials Why Choose NHP
  • Compassionate carers
  • Quality care
  • Excellent Customer care
  • Personalised service
  • We Understand Care
  • We Involve You
Testimonials Testimonials

I would like to just express my gratitude for the care and attention you give my wife through your carers. We could surely not have asked for anything more. You are so good to us that my wife and I feel so very supported. We are particularly pleased with the politeness and friendliness of all your carers. Keep up the good work.

- Mr Meddle, Leigh-on-sea

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